Data export within the EU Data Act
The Data Act of the European Union allows customers to export their existing data, e.g. in order to switch to another provider.
You can read about the applicable conditions in detail here.
Our standards
As a customer-centric company, IONOS offers you the flexibility to switch providers through a straightforward data export process. While we're sad to see you go, we would be grateful for any feedback on your decision, as it helps us enhance our offerings and better serve our community.
IONOS products are built on open standards and interfaces, making the data export process effortless. The self-service export function within each product gives you maximum flexibility to manage the process on your own terms. Your exported data is available instantly, securely, and is fully verifiable.
Process
Before you migrate, please make sure your new provider supports data import in the correct format. We recommend testing the process first, as IONOS cannot influence procedures or compatibility within another provider's environment. Our team is available to offer general advice if needed.
You can export data from your IONOS products on your own at any time. You'll find detailed, step-by-step instructions further down this page.
If you decide to migrate your data and cancel your services, please make sure to confirm that your service is set to expire on that date. To finalize the details and ensure a smooth subscription expiration, please contact our customer service department.
If you have questions or need extra help, our customer service team is here for you.
User Rights and Licenses
Usage rights (licenses, subscriptions, image rights, etc.) provided as part of IONOS services are non-transferable and cannot be exported. If you plan to migrate your data to another provider, you are responsible for securing the necessary replacements. Please remember to account for all licenses, including those for software and image rights.
If you have any questions or need further information, please contact us:
Customer Service
Phone: +36 (1) 800 1 777
Contact form: ionos.hu/email-form/